Warranty Information
I stand behind my work. Here is what my warranty covers.
OEM Parts
Labor Warranty
1 Year
Parts Warranty
Factory Manufacturer Warranty
OEM parts carry the original manufacturer's warranty. The coverage period and terms vary by manufacturer and part.
Aftermarket Parts
Labor Warranty
90 Days
Parts Warranty
Varies by Supplier
Aftermarket parts may carry a separate supplier warranty. Jake will let you know the details before any work begins.
How It Works
- ✓I always discuss part options with you before ordering. If an OEM part is available and makes sense for your situation, that is what I recommend.
- ✓All warranty claims start with a phone call. If something goes wrong with a repair I did, call me and I will make it right.
- ✓Warranty covers the specific repair performed. It does not cover unrelated issues or new problems with other components.
Repair Disclaimer
Diagnostic and Repair Authorization
By approving a repair, you authorize Rocky Mountain Appliance Solutions to perform the agreed-upon service. A diagnostic fee is collected at the time of the service call. If you approve the repair, the diagnostic fee is applied toward the total cost. If you decline the repair, the diagnostic fee is non-refundable.
Additional Issues Discovered During Repair
In some cases, additional problems may be found once work begins that were not visible during the initial diagnosis. If this happens, I will stop work, explain the situation, and get your approval before proceeding with any additional repairs or charges.
Pre-Existing Conditions and Appliance Age
Repairs address the specific issue diagnosed. Older appliances or appliances with existing wear may develop separate, unrelated problems after a repair. These are not covered under the repair warranty. I will always give you an honest assessment of your appliance's overall condition so you can make an informed decision about whether to repair or replace.
Limitation of Liability
Rocky Mountain Appliance Solutions is not liable for incidental or consequential damages resulting from appliance malfunction, including but not limited to food spoilage, water damage, property damage, or loss of use. Liability is limited to the cost of the repair performed.
Customer Responsibilities
To maintain warranty coverage, the appliance must be used in accordance with the manufacturer's guidelines. Warranty is void if the appliance is tampered with, misused, or serviced by another party after my repair. The appliance must be accessible for service, and the customer is responsible for ensuring a safe working environment.
Right to Decline Service
I reserve the right to decline or discontinue service if the work environment is unsafe, if the appliance presents a hazard that cannot be safely addressed, or if the repair is not economically practical. In such cases, I will explain my reasoning and provide a recommendation.
Cancellation and No-Show Policy
If you need to reschedule, please give at least 24 hours notice. Repeated no-shows or same-day cancellations may result in a service call fee being charged for the next appointment.
Agreement
By scheduling and receiving service from Rocky Mountain Appliance Solutions, you acknowledge that you have read and agree to these terms. These terms apply to all residential and commercial appliance repair services provided by RMAS.
Last updated: March 2026. For questions about these terms, call Jake at (970) 443-4367.
Questions About Your Warranty?
Call or text Jake at (970) 443-4367 or fill out the contact form.